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COVID-19
Wings Response to COVID-19
For the past several weeks Wings has been closely monitoring the information surrounding the Coronavirus pandemic around the world. Our top priority is the safety and health of our members and employees, and we wanted to let you know some of the things we’re doing to protect our branches and headquarters.
Wings Continues to Serve Members
Today, Minnesota Governor Tim Walz mandated that all non-essential services lock down and for residents of Minnesota to shelter in place for a period of two weeks as we try to slow the spread of the Coronavirus. Credit Unions like Wings and the entire financial services industry are exempt from this lockdown considering the vital role these services play in our economy.
Wings is ensuring our members have complete access to their accounts with the superior service you have come to expect while helping keep both our members and employees healthy. Current updates with details on branch locations are below.
Expanded drive-up and Personal Teller Machine hours
Expanded weekday drive-up only hours: 7 a.m. to 7 p.m. Central Time, Monday – Friday
Saturday hours: 9 a.m. to 1 p.m. Central Time
Saturday hours: 9 a.m. to 1 p.m. Central Time
All branch lobbies closed except for safe deposit box appointments
Rand Tower and Government Center PTMs available - Building C fully closed
What Can Members Do?
We always welcome members to visit our branches, but if you are concerned, we have many options for conducting most of your banking needs. As you plan your visit, we ask that you assess your personal health condition.
To protect other members, our employees and the public in general, if you have concerns about your health or are ill, we ask that you stay home and look at other options that you have to manage your accounts with Wings. In most cases, it’s faster and easier to manage your accounts with our online and mobile banking options.
Skip-a-Pay Self-Service Now With No Fee
Self-Service Available in CU Online and Mobile Banking
We continue working with members on their individual situations for loan payments. For members who have an eligible consumer loan, you can now use Skip-a-Pay with no fee in CU Online or through our mobile app to skip your loan payment.
Contact us to discuss your individual needs
Our phone and online contacts are always available for you in order to assist with your needs.
Keeping your money safe
Your Deposits at Wings Financial remain safe under NCUA insurance up to a minimum of $250,000 per individual.
Questions and Answers about NCUA Insurance
What is NCUA?
Created by the U.S. Congress in 1970, the National Credit Union Administration is an independent federal agency that insures deposits at federally insured credit unions, protects the members who own credit unions, and charters and regulates federal credit unions. Learn more at https://www.ncua.gov/about-ncua
How is it different than FDIC?
The FDIC is the federal regulatory body overseeing banks while NCUA oversees credit unions. Both insure the deposits of individuals up to $250,000.
Digital and Mobile Resources
Find information on how to complete banking transactions, organize your money and more all from the comfort of your home.
Wings Mobile App
Download our mobile app for most transactions, including depositing checks.
CU Online
Our web site and CU Online are great ways to conduct your banking from your computer or tablet.
Mobile Deposit
Deposit checks directly from your phone - plus, have instant access to your funds
Additional Resources
View our answers to commonly asked questions, as well as links to our most up-to-date information
Answers to Common Questions
What is changing with Wings branch operations in light of COVID-19?
Effective March 20, 2020, we are expanding some drive-up access hours, increasing our call center staffing, and reminding all members of the various capabilities available through our digital channels and ATM networks.
We will also be closing our branch lobbies effective Friday, March 20, and we ask all members to use the drive-up for branch transactions.
What are the hours of operation of your Drive-Up?
Effective March 20, 2020, All of our Drive-Ups are open from 7:00 a.m. until 7:00 p.m., Monday through Friday Central Time and from 9:00 a.m. to 1:00 p.m. Saturdays Central Time.
What will happen to branches without Drive-Ups?
Branches without drive-ups will close and will have limited services available by appointment only. ATMs will remain available. These branches do not have drive-ups:
- Blaine, MN – Alternatives include Coon Rapids, and Central Avenue office in Minneapolis
- Eden Prairie, MN – Alternatives include Chaska and Edina
- Minneapolis, Chicago Avenue, MN – Alternative is Edina
The following branches are currently closed due to diminished area traffic:
- Downtown Minneapolis – Rand Tower and Government Center – Alternatives include Brooklyn Center, Minnetonka, and Edina
- Delta Air Lines Building C in Bloomington - Alternatives: Apple Valley and Edina
When will Wings Financial branch lobbies reopen for business?
We are closely monitoring the situation. As soon as we believe that we can reopen our branch lobbies safely, we will do so.
What services can I get going through the Drive-Up?
Virtually all services you can get inside the branch are available when using one of our Drive-Ups. In certain cases, things like debit cards or cashier’s checks may not be available at a Drive-Up. In those instances, please follow the instructions posted on the door of the branch.
Can I access my safe deposit box inside the branch?
Yes. You can make an appointment to visit your safe deposit box either using CU Online or the Wings Mobile app. Click on the “Contact” tab in CU Online or the “Schedule An Appointment” tab on CU Online to schedule your visit.
How else can I access my account?
Wings Financial has a several great online tools for account access:
- You can access your account 24 hours a day, seven days a week through our web site, www.wingsfinancial.com, or via our mobile app on your cell phone.
- You can get cash through Wings Financial ATMs or at any of the more than 80,000 ATMs in our nationwide network. That includes ATMs at all Target, Walgreens, CVS, Costco, 7-11, Kroger and Publix stores. You can find the closest ATM by using the ATM locator on our web site or mobile app.
If you need to speak with someone about your account:
Call us at 1 (800) 692-2274. Our telephone lines are open Monday through Friday from 7:00am until 7:00pm, Monday through Friday and 9:00am until 1:00pm on Saturday.
