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Fraud Action Plan

Think you've been a victim? Here's what to do next.

Young couple sitting at their kitchen island looking at a laptop

Signs You've Been a Victim

Anyone can fall victim to scammers. Keeping a vigilant eye on your finances can help you detect fraud and take action more quickly.

Unfamiliar Transactions

You may see account withdrawals or charges you didn't make.

Strange New Accounts

You might notice new credit cards or loans on your credit report.

Missing Bills/Mail

Paper statements or other mailings might not arrive as expected.

Unexpected Collection Attempts

You may receive collection notices on debt that's not yours.

Scammed out of Money

You paid for a product you didn’t receive or sent money to an imposter.

Compromised Online Accounts

You’re notified of suspicious login attempts, receive a two-factor code you didn't request, or get locked out of your account.

Important Steps to Take

When you’ve been targeted, quick action can help minimize the damage to your financial security and credit score.

Notify Wings, Companies Affected

You’ll get help closing accounts and replacing credit/debit cards as needed.

Change Account Credentials

Experts suggest changing all passwords and using a password manager to track data breaches.

Set Up a Fraud Alert

Contact one of the three main credit bureaus; they’ll notify the other two for you.

Review Your Credit Reports

Make note of any transactions or accounts you don’t recognize.

Document the Fraud

Gather receipts, statements, credit denials, etc.; plus any communication/contacts from scammers.

Report the Fraud

Scams: ReportFraud.ftc.gov; identity theft: IdentityTheft.gov. You may also want to file a police report.

Check Devices

Consider using a professional or antivirus software to check devices for malicious software.

Free Credit Score Reporting

Monitoring your credit score is one of the most important steps you can take to manage your financial health. Wings members have a powerful tool to support their financial success: free credit score reporting from VantageScore®.

Learn More

Older woman standing in her kitchen looking at her iPad while holding her glasses in her other hand

Fraud Prevention Tips

Wings will never call you and ask for personal information, such as account or PIN numbers, or call to say your money is at risk. If you get a call like this from Wings, hang up and call us back directly at 800-692-2274.
Wings Fraud Security
If it sounds too good to be true, it probably is. Receiving incentives like gift cards or checks from people you don't know is a red flag. Stop and think – reach out and research before providing personal or financial information.
Wings Fraud Security
Never provide your online banking credentials to another person or company.
Wings Fraud Security
Never share a one-time access code with another person or entity. If you receive a one-time access code that you did not request, notify your financial institution.
Wings Fraud Security
No legitimate company or government organization will accept payment via gift cards. If someone requests this – it is a scam!
Wings Fraud Security

Wings Fraud Contacts

If you suspect fraud on your account, please call us right away.

Credit Cards

1-866-820-3955
(Number is also on the back of your card)

 

Debit Cards

1-800-692-2274

All Other Accounts

1-800-692-2274, option 2