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Digital Upgrade

Digital banking, only better.

Get Ready

Easier, faster, more powerful than ever - coming soon! View FAQs

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Easier, faster, more powerful than ever.

Coming soon, Wings will introduce an upgraded digital banking experience designed to let you do more.

Pre-upgrade checklist.

To make your digital transition as easy as possible, we suggest you take a few simple steps now.

1. Update your contact info.

Log into CU Online or Wings Mobile. Under "User Profile," make sure that your phone number and email are current. This is how you will receive a one-time PIN when logging into the upgraded experience.

2. Have your Wings ID ready.

You'll need it when it's time to login to the upgraded experience. You can find your Wings ID number on account statements, eDocuments, membership ID card or welcome letter.

3. Plan new login credentials.

When the upgraded experience goes live, you'll need to create a password. Your password must contain:

  • 8–32 characters
  • At least one letter
  • At least one number
  • At least one special character

    NOTE: Usernames, first/middle/last names, common words/phrases and Wings ID number are not allowed in passwords; digital platform will reject the password if any of those identifiers are attempted to be included.


Find video tutorials.

Learn how to navigate the upgraded digital banking experience with our video tutorials.

Browse Videos

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Digital Banking Upgrade FAQs

View all FAQs

When will the digital banking upgrade happen?

The upgraded experience is scheduled to launch this spring. Watch your email and this page for updates!

Why is the experience changing?

At Wings, we continually strive to improve our service and your member experience. Since our digital banking was last updated, new functionalities and capabilities have become available.

Can I opt out of the upgrade?

No, all members will be upgraded to the new digital banking experience. 

What do I do if I forgot my Wings ID?

If you have access to the mobile app using biometric login, select eDocuments to find your Wings ID near your name or enroll if you haven't already.

Alternatively, you can find your Wings ID here:
  1. Your account statements
  2. Your Wings Membership ID card
  3. Your Wings ID is in the welcome letter emailed from Wings via DocuSign if you joined online.

Will I still use my Wings ID to login?

Yes, you will use your Wings ID the first time you login to the upgraded experience. Once you are logged in, you can choose to keep using your Wings ID or you can set up a custom username in your profile. 

Will I have to download a new mobile app?

You will keep using the same mobile app, but will need to update it in your device's app store.

How will I access the upgraded digital banking?

You will access digital banking either from the Wings website or the mobile app.  From there, you will either need to set up your account if it is your first time logging in or you can use your username and password to sign in.

Will I need to update existing transfers, bill payments or automatic payments?

No. Existing transfers, bill payments and any automatic payments will carry over. 

Will I need to update account nicknames after launch?

No; your existing account nicknames will carry over. 

Will my existing alerts continue after the upgrade?

No, when the upgraded experience launches, you will need to set up alerts that you'd like. As part of the upgrade, we’ll be adding new alert options. We’ll also automatically notify you of any important actions such as contact information or password changes.  

Do I need to save my history in Quicken?

If you're a current Quicken user, a data file backup and transaction download should be completed by April 19. Please make sure to complete your final download before this date since transaction history may not be available after the upgrade.

Please follow the detailed instructions below to prepare for the upgrade:
QuickBooks Desktop
QuickBooks Online

Will I have to reconnect to Quicken?

Yes. To allow for a smooth transition, there are steps you will need to take if you are a Quicken or QuickBooks user. On April 24, please complete the deactivate/reactivate of your new digital banking connection to ensure you get your Quicken or QuickBooks accounts set up with the new connection.

If you're a Quicken user, please follow the detailed instructions below to prepare for the upgrade:
QuickBooks Desktop
QuickBooks Online

Will Quicken be available after the upgrade?

Yes, however, services will be interrupted for up to 5 days after April 24. We encourage you to download a QFX/QBO file during this outage.The following services will not work during the outage:

  • Quicken Win/Mac Express Web Connect/Quicken Connect
  • QuickBooks Online (QBO) Aggregation
  • Credit Karma  
If you're a Quicken user, please follow the detailed instructions below to prepare for the upgrade:
QuickBooks Desktop
QuickBooks Online