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Fraud Alerts

Accelerated. Automated. Your Best Defense Against Card Fraud.
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    We care about your financial protection.

    At Wings Financial Credit Union, we’re serious about protecting you from fraudulent activity on your credit or debit card.

    That’s why we’ve strengthened our defenses with an automated system that can identify threats fast, notify you quickly, and equip you with the tools you need to take immediate action against fraud.

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    Our automated system enables:

    Immediate Alerts

    If there’s a potential compromise in your account, we don’t wait for an agent to dial your number – our automated system will contact you by phone.

    Interactive system

    You can take action the second you receive your alert – by interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.

    Real-time Support

    Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.

    Mobile Text Alerts

    As of February 21st, 2020, all Wings Financial Credit and Debit cards are automatically enrolled for Mobile Text Alerts.

    Email Alerts

    Wings Financial Credit and Debit cardholders will be notified of suspicious activity via email if a Mobile Text Alert goes unanswered – ensuring you’re informed of possible fraud on your account.

    *Members should be aware that, while Wings Financial Credit Union does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Contact 1 800 692-2274 or visit wingsfinancial.com if you have provided confidential information.

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    Common Questions About Fraud Alerts

    View All FAQs

    With Automated Fraud Alerts, will my card in question be blocked if Wings cannot reach me after the 5th attempt?

    The blocking of your card number depends on transaction(s) in question. Automated Fraud Alerts is simply another communication channel and it does not change the process already in place with Fraud Detection services today.

    The power of a Wings branch, in your hands.

    Wings mobile banking makes it easy to manage your money virtually anywhere, anytime. Deposit a check. Manage your debit and credit cards. Get immediate fraud alerts. Even open new accounts or apply for a loan – right from your mobile phone.

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