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Wings Voice ID

Enjoy enhanced member service & security.

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Get the help you need more quickly.

Just as you might use your fingerprint to unlock your phone, you can now use your voiceprint for identification when calling the Member Service Center.

Why Voice ID is Secure

Your voice is as unique as your fingerprint. Wings Voice ID utilizes the industry's leading voice biometrics system, trusted by institutions worldwide, to identify you and prevent fraud.

Common Questions About Wings Voice ID

See All FAQs

What is a voiceprint?

A voiceprint is a set of traits unique to your voice pattern, created from more than 100 physical and behavioral voice characteristics, including pitch, accent, and the shape/size of your vocal tract.

How do I start using Voice ID?

There's nothing specific you need to do. The next time you call Member Services at 1 800 692-2274, we'll create your voiceprint while we're assisting you.

How many voiceprints can be on my account?

Each member will have one voiceprint associated with their account profile. If you have a joint account (say with your spouse), you will each have your own voiceprint.

Can my voiceprint be stolen?

No, because it's not a recording. Voiceprints are a mathematical representation of the biometric and behavioral features of your voice; a series of numbers that would not allow a hacker to reconstruct your actual voice.

Will it still work if my voice changes due to a cold?

Generally, yes, the slight changes due to a cold or illness won't interfere with Voice ID. In more extreme instances, we will verify you using alternative methods until you feel better.

What if my voiceprint isn't recognized?

If for any reason we're unable to verify your identity through your voiceprint (for example, if there's background noise), we will verify you using alternative methods.

Can I opt out of Voice ID?

Voice ID is a streamlined and secure way to receive service over the phone. However, if you prefer to opt out, you can do so at any time.