Just as you might use your fingerprint to unlock your phone, you can now use your voiceprint for identification when calling the Member Service Center.
Your voice is as unique as your fingerprint. Wings Voice ID utilizes the industry's leading voice biometrics system, trusted by institutions worldwide, to identify you and prevent fraud.
A voiceprint is a set of traits unique to your voice pattern, created from more than 100 physical and behavioral voice characteristics, including pitch, accent, and the shape/size of your vocal tract.
There's nothing specific you need to do. The next time you call Member Services at 1 800 692-2274, we'll create your voiceprint while we're assisting you.
Each member will have one voiceprint associated with their account profile. If you have a joint account (say with your spouse), you will each have your own voiceprint.
No, because it's not a recording. Voiceprints are a mathematical representation of the biometric and behavioral features of your voice; a series of numbers that would not allow a hacker to reconstruct your actual voice.
Generally, yes, the slight changes due to a cold or illness won't interfere with Voice ID. In more extreme instances, we will verify you using alternative methods until you feel better.
If for any reason we're unable to verify your identity through your voiceprint (for example, if there's background noise), we will verify you using alternative methods.
Voice ID is a streamlined and secure way to receive service over the phone. However, if you prefer to opt out, you can do so at any time.